519-776-5238
519-235-2121
519-786-5335
519-348-8467
519-527-0120
519-775-2601
519-349-2180
519-682-9090
519-849-2744

Messages to Customers Regarding COVID-19


March 31, 2020

To Our Valued Customers,

In an effort to continue supporting our customers through COVID-19, no new interest will accrue on invoices less than 60 days old. This is effective as of March 31, 2020 and will continue until further notice.


If you have any questions, please call or email our Accounts Receivables team at ar@deltapower.ca. We are here to help!

The Management at Delta Power Equipment Ltd.

 

-END-


March 24, 2020

OUR DOORS ARE CLOSED, BUT OUR BUSINESS IS OPEN!

To Our Valued Customers,

Please be advised that effective Tuesday March 24, 2020, we are taking the following additional measures to reduce the risk of exposure to COVID-19.

  • Our buildings’, including the service shop, access is now suspended until further notice to the public and suppliers.
  • Our regular hours are now 8am - 4pm, Monday – Friday until further notice. This will be evaluated on a regular basis.
  • We are closed Saturdays until further notice. After hour coverage will be available.

Your business is important to us and we will continue to stay open to support you unless circumstances dictate otherwise.

During this time, please use the following alternative methods to conduct business with us:

  • Please do business by phone, text or email. Parts can be searched and ordered at www.partstore.agriculture.newholland.com or www.partstore.caseih.com, or the BRP Parts Catalog (Can-Am, Sea-Doo, and Ski-Doo) as well as over the phone by calling the location.
  • Customers can choose to have parts brought to their vehicles or dropped in a Parts Pickup location located outside of the main entrance. Alternatively, we can deliver or set outside the gate should outside hours be required. Please make suitable arrangements when requesting parts.
  • We can continue to ship purchases directly to your address.
  • Service will continue to screen calls. Equipment may be brought to the dealership and left outside in a designated drop off area. Service staff will work with you to confirm arrangements.
  • To access your account, setup a new account, or for accounting related inquiries please contact ar@deltapower.ca or by phone at 519-348-8467.
  • Our sales team members are listed on the location page that they are based out of. They are available by email, text and phone. Cell numbers and email addresses are on the location pages. Click here for the list of locations.

 Internally, our staff will continue to:

  • Practice good hygiene practices to prevent the spread of infection.
  • Not travel outside of Canada.
  • Stay home if they are not well and report any illness.
  • Self-quarantine if they have traveled or are required to do so.

We thank you for your cooperation and support during this time. Together, let’s keep our communities safe.

The Management at Delta Power Equipment Ltd.

-END-